Mobile and cloud-based solution to ensure organization wide best practices across
business units, locations, divisions and departments.
GreenPark Hotels operate under three brands – GreenPark, Avasa and Marigold located in
Hyderabad, Vizag and Chennai in India. They have been in the hospitality
space for more than 25 years.
With their core focus on quality service to guests, GreenPark wants to always ensure that their best practices are adhered to, across all locations, departments and subdivisions. Though their internal and external audits ensure this, there was a challenge in scheduling, reporting, tracking non-compliance, chronic issues and deadlines. Heavy and time-consuming paperwork was involved for attaching evidences along with audit reports. There was a need for automation of the whole process.
Option Matrix, along with GreenPark auditors, users and key stakeholders, has co-created a solution for audit automation. Through in-depth process assessment and gap analysis of the current audit process, Option Matrix has built a Corporate Audit application which is based on mobile and cloud technology. The application has helped GreenPark in streamlining the audit process using dynamic checklists, real-time reporting and analytics, timely notifications of schedules and deadlines, easy tracking and escalation of non-compliance through reminders & alerts.
We had challenges in tracking of offline schedules, reports and comparing them with subsequent data. Since the new application is cloud-based we are now able to retrieve real-time data on fingertips.
The facility to attach evidences in an audit and timely reminders and escalations are very useful for us.
Audits at GreenPark is quite complex as it involves many departments across various locations. It was challenging to keep track of audit reports, non-compliance and audit schedules.
The new audit application developed has simplified the audit process. The application is helping in identifying the chronic issues of non-compliance.