Overview
Any type of software such as custom software solutions, software products, software-as-a-service require maintenance and support as yours and your customers needs change and grow. We partner with our clients to help their business running faster, strongly, smoothly and error-free. While working for the leading software vendors and Option Matrix technology service provider located in Hyderabad (India) as a trusted offshore maintenance services partner, we have accumulated our extensive experience in all types of maintenance - corrective, adaptive, perfective, preventive, which allows our customers to streamline their operations, increasing their productivity and freeing them to focus on strategic challenges instead.
HIGHLIGHTS
When you engage Option Matrix Application Maintenance Services, you are assigned a team of professionals with deep expertise in your application and an understanding of your line of business. The team assumes the daily IT activities involved in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.
Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.
Business Benefits:
- Improve stability and efficiency of mission-critical software applications
- Continuous improvements in quality of service
- Refocus your energies on strategic initiatives
- Keep applications in line with the latest software technologies
- Reduce total cost of ownership, thereby enabling you to invest more in your strategic IT initiatives
Option Matrix's Software Maintenance Solutions
Option Matrix offers request based software services, application enhancements, post-release support, bug fixing and operational and helpdesk support. Option Matrix transitions customers from legacy mainframe and customer-server based systems to web-based and more current applications. We also extend maintenance services for leading software package users.
Option Matrix supports customers with dedicated and structured software maintenance teams that provide both onsite maintenance as well as remote access help through web and telephone. From bug fixing to long term total application maintenance engagements, Option Matrix's software maintenance solutions include:
- Preventive maintenance to forestall problems
- Enhancements to improve performance of applications
- Packaged software maintenance
- Long term maintenance engagements
- Website maintenance
- Helpdesk support
- Bug Fixes
- Defect Resolution
- Change request handling
- Configuration management
- Status reports
Application Maintenance Methodology
Option Matrix has perfected its methodology for the gradual transfer of duties from customer's in-house maintenance team to our offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. Option Matrix's proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.
This process is accomplished in four phases:
Phase I
- Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Obtain thorough understanding of the business domain and a complete understanding of the application implementation
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
Phase II
- Stabilize infrastructure and the support processes
- Obtain thorough understanding of the scope and complexity of technical and business issues
- Distribute work between client and offshore maintenance teams
- Provide training in the areas required to the maintenance team under the guidance of the onsite team
- Schedule workload and system analysis
Phase III
- Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
- Offshore maintenance team to perform most change request activities on its own, including help desk calls
- Client team to retain highly critical activities like change prioritization and version control
Phase IV
- Provide steady state support
- Assume entire maintenance operation, from versioning and end-user support, to help desk activities
