Solutions Case Studies About
Audit Automation for Hospitality

This solution aims at ensuring that best practises are adhered to, across all locations, departments and subdivisions of the enterprise. Our framework is tailormade for operations of a mid sized multi-location hotel chain. The process audit checklists can be setup and assigned to auditors across departments like housekeeping, food & beverages, front desk and room service among others. The application has dynamic checklists, real-time reporting and analytics, timely notifications of schedules & deadlines, easy tracking and escalation of non-compliances through reminders & alerts. Auditors can see the assigned audits on an Android mobile app to log audits and report non-compliance. Ticket system is provided to close the loop for non-compliant audit findings.

Key features

Our solution provides the complete audit workflow and process that fits the organisation needs.

Create Checklists


Create questionnaires for individual departments based on organisation’s best practices.

Record Audits


Capture responses on a mobile application along with observations and associated files/pictures for each question.

Offline Mode


Record audits in the mobile application offline. Responses are synced when internet connection restores.

Track Tickets


Discrepancies found during the audit are raised as tickets. Track them to closure by auto-assignments, reminders & escalations.

Audit Summary


Can view the summary of completed audits along with comparison of previous results.

Manage Users


Users are created to various locations along with roles assigned to each.

Devices available on

Mobile

Tablet

Desktop

Web

Frameworks and Solutions

Our solution provides the complete audit workflow and process that fits the organisation needs.

Organisation hierarchy


Entire hierarchy of the organisation is maintained.


Users need to create Locations and assign hotels for the locations.


Departments, sections and subsections are assigned to each hotel.


Provides the ability of cloning and configuration of emails.

Manage Users


Create users and assign locations, roles and hotels.


User creation involves the assignment of Location, Hotel, departments.


Roles are assigned and permissions are configured.


Provides the ability to assign multiple locations, hotels and departments for each user.

Other Features


Dashboard Summary

Can view results in the form of graphs and charts for trend analysis. Dashboard also helps to identify the best performing offices across the locations with our dynamic ranking feature.


Master Data

Maintains the list of departments, Sections and Subsections that needs for creation of checklist.


RCA Reports

Provides the feasibility to view the root cause for each non-compliance and can export as well.


Event & Error Log

Each event is captured in the application and also errors are logged if encountered.