This solution aims at ensuring that best practises are adhered to, across all locations, departments and subdivisions of the enterprise. Our framework is tailormade for operations of a mid sized multi-location hotel chain. The process audit checklists can be setup and assigned to auditors across departments like housekeeping, food & beverages, front desk and room service among others. The application has dynamic checklists, real-time reporting and analytics, timely notifications of schedules & deadlines, easy tracking and escalation of non-compliances through reminders & alerts. Auditors can see the assigned audits on an Android mobile app to log audits and report non-compliance. Ticket system is provided to close the loop for non-compliant audit findings.
Our solution provides the complete audit workflow and process that fits the organisation needs.
Create questionnaires for individual departments based on organisation’s best practices.
Capture responses on a mobile application along with observations and associated files/pictures for each question.
Record audits in the mobile application offline. Responses are synced when internet connection restores.
Discrepancies found during the audit are raised as tickets. Track them to closure by auto-assignments, reminders & escalations.
Can view the summary of completed audits along with comparison of previous results.
Users are created to various locations along with roles assigned to each.
Our solution provides the complete audit workflow and process that fits the organisation needs.
Entire hierarchy of the organisation is maintained.
Create users and assign locations, roles and hotels.
Can view results in the form of graphs and charts for trend analysis. Dashboard also helps to identify the best performing offices across the locations with our dynamic ranking feature.
Maintains the list of departments, Sections and Subsections that needs for creation of checklist.
Provides the feasibility to view the root cause for each non-compliance and can export as well.
Each event is captured in the application and also errors are logged if encountered.